RETURN | EXCHANGE | CANCELLATION

At Aleora Jewels, we provide hassle-free returns and exchanges for most items. To be eligible, the merchandise must be returned within 14 days of delivery in its original, pristine condition. Please keep in mind that items showing signs of wear cannot be exchanged or refunded. Furthermore, engraved, altered, or customized pieces are considered final sale.

RETURNS

►Please initiate a return request within 14 days of receiving the item. 

►We will process the refund within 7 business days of receiving your return. Depending on your bank, please allow up to 3-12 business days for your refund to be processed. Please note, as all of our solid gold items are custom made-to-order, there will be a restocking fee of 20% deducted from your refund. There are no restocking fees on sterling silver & Plated pieces. 

►All merchandise must be in brand new and unworn condition. Items showing obvious signs of alteration by a jeweler will not be accepted. If a piece is returned in a used and heavily worn condition, it will be sent back to the address shown on your receipt.

►All custom, semi-custom, engraved, personalized items are final and not returnable.

►You may return the item by either using your own any shipping method and carrier of your choice. (for U.S. customers only) 

►Please note that some countries impose customs duties for international packages. Buyers are responsible for these charges. Customs duties are non-refundable.

 

EXCHANGES
►We gladly accept ring size exchanges for all non-custom sterling silver, vermeil jewelry, and tungsten carbide jewelry. 

►Please fill out exchange form below within 14 days of receiving the item. Once your request is approved, you will receive an email from us with exchange instructions.

 ►Please note that we don't offer size exchanges for any custom or engraved pieces. 

►All merchandise must be returned in its original packaging and in its original condition.

► Please note that we are not liable for any loss or theft that may occur during the transit of return/exchange packages if you choose your own shipping method.

 

CHANGING AN ORDER OR SHIPPING ADDRESS

►If you wish to make any changes with your order, please contact us as soon as possible. Please note that we may not be able to update the address after the order is fulfilled.

  CANCELLING AN ORDER

 ►Sterling silver and Plated pieces:

Please contact us if you would like to cancel your order. A full refund will be issued to the form of the original payment for items that haven't been shipped. We cannot cancel the orders once shipped. But you can send it back for a refund once received. 

►Solid gold and customized pieces:

You can request a cancellation within 8 hours of purchase. Once the cancellation window has passed, your order may not be canceled if we have already started working on it.